Online & Face to Face That Gets Results
We offer world class Telesales and Telephone sales training for teams and individuals, delivered in a way that suits you
Premier Training Courses - Face to face and online Telesales and Telephone sales training specialists
Small sample of our clients
INCREASE YOUR SALES IN TODAY’S COMPETITIVE MARKET
Are any of the points below important to you? If Yes We need to talk
- We want to convert more leads
- We want to have good opening statements
- We want to turn inbound calls into sales
- We want to turn outbound calls into sales
- We want to find a sales process that works for us
- We want to get better at qualifying
- We want to get better at establishing customer needs
- We need to get to the decision maker
- We need to manage objections & rebuttals
- We need to prospect and manage rejection better
- We need to ask the right questions
- We need to understand the benefits and USPs
- We need to give people a reason to buy
- We need to be more motivated
- We need to close more sales
- Our training will cater for all different ways people learn and can be tailored to match your teams specific needs and delivered on your site.
Contact For More Information
We offer In Company tailored versions of this course content specifically to match your needs designed and delivered for your staff and delivered on your site on a date that suits you
Contact usCall +0208 050 3193we specialise in Telesales and Telephone sales Training in the following areas
How we deliver our courses
What our clients say
Fabiola Perez, Sopwell House, St Albans
Buyer
Great training, very interesting content, very definitely would highly recommend premier training courses
Karen
OISG Group
rainer was excellent and really informative and engaging, definitely worthwhile and feedback was excellent, confidence level really increased
Sam Bazeley
Premium Crops
The training was really engaging and professional, the trainer was excellent and I couldn’t believe how he was able to relate everything to an industry he did not know at such short notice. Highly recommend
Avril Gunning
AB Hotels
We use Frank from Premier Training Courses for a number of courses we ran in 2014 and 2015, the feedback on the training is always excellent, the staff always say he is so engaging, knowledgeable and an excellent trainer who puts everyone at ease and gets everyone involved. We will definitely continue to use Premier Training Courses
Sean Malone
G4S
We have used Premier Training Courses for nearly 5 years and as soon as we have a training need of any description they are the first company we contact.We have never been disappointed with them.
Lorna Campbell
DSV
We used Premier Training courses for a project for one of our European operations. We had never used Premier Training before and were a little apprehensive. However there was n o need to be anyway apprehensive the course they delivered was excellent exactly what we were looking for and th feedback was second to none. We were so happy we have since looked at other areas
David Jones
Volkswagen
The feedback from the training was excellent, we are already beginning to see changes in certain areas for the positive, so we are delighted with the results and will be using again
Thanks Merry
Buyer
Excellent we were extremely happy with the training that our staff received. The training was pitched at the correct level and the feedback from the team was excellent
Siobhan Crowley Medray
Buyer
We were struggling for months in key areas to close sales and after our one to one sessions with Premier Training Courses, our sales team in some areas increased sales by over 50% as a result of expert training in specific stages of the sales cycle. I would have no hesitation in highly recommending Premier Training Courses.
Karen Geiss
Rother District Council
We were extremely happy with the training and the results and feedback. You scored 100% on tutors knowledge and experience and all delegates with the exception of one strongly agreed that they would highly recommend the training to others.The training was excellent and the feedback from over 70 people who attended the training on various days was extremely positive, very happy with the results.
Brian Koogan
IMPACT
I would definitely recommend, the trainer was very knowledgeable, the whole day was informative and very interactive, I found the role play element beneficial, good course
Valerie Mahon
VIRIDIAN
Highly recommended, the training was excellent, very interesting, professional and informative along with being practical and relevant to my daily work life. It covered everything I was expecting and more, the trainer was excellent, his level of knowledge of the subject was evident from the first few minutes and he was extremely engaging and made the day go so quick
Jenna
IGEM
I found so many parts of the course beneficial, as the tutor said it is not revolutionary but the whole thing is really key in your work life, the trainer had excellent knowledge on the subject and everything was explained very clearly
Kalyanram Piratla
KHIPU
I would highly recommend the training , the trainer was excellent, he kept using real life examples , it was so practical, not just powerpoints like some. I enjoyed everything the acronyms used were good as they help you remember and the interaction was great
Calvin Rowlands
arken
I thought everything about the training was excellent, I would definitely recommend premier training Courses. Frank the tutor was brilliant, I really learned a lot
Ronan McMullin
Electro Route
I would definitely recommend Premier Training, there was something to be learned by everyone in the groups and at all levels. I benefitted so much from the course in lots of different areas, the instructor was excellent, full of knowledge and engaging, not only is the training good and interactive but the methods of delivery were excellent also
Patricia Deasy
G4S
I have been on a few courses with Premier training and I would definitely recommend them to others, they are always excellent, in fact the last session I attended with them was the most interesting training I have ever attended, the instructor is so knowledgeable and so relaxed friendly and easy to tune into, I really highly recommend
Hannah Frey
CIS
I would without a doubt highly recommend Premier Training, I really find the interactive style and the different learning techniques and learning styles are excellent, the group work that expanded into additional skills was really beneficial and Frank is so knowledgeable
approachable and friendly. He has a great way of mixing the day up to get all involved and knows what he is talking about, No hesitation in recommending Premier Training
Donata pangori
Digital River
I would definitely have no problem in recommending Premier Training to other companies. They were excellent, they make the training so practical and give you tools that improve. your everyday work. I have definitely taken things away that will work and are practical, their training is excellent
Richard Henderson
RELIANCE
The training was excellent, the trainer was very good at listening to individuals problems. Then was able to show them and advise them on the best solutions throughout the course. He explained everything in simple terms and used really good examples from his experience. I would definitely recommend Premier Training and the course to others
Michael Holland
JUNGHEINRICH
I would recommend Premier Training to others, training was effective and very skillful, the instructor was excellent, the structure was very good and he managed to get the points across to all
Dot King
British Embassy
Extremely informative, I would definitely recommend, very engaging, professional and knowledgeable trainer, an excellent day of training very rounded, delivered very effectively, Thank You
Justyia Tomoryk
emovies
The trainer was excellent, and the content was so relevant to me for both work and personal life. I found the experience very good and would definitely recommend to others
Thomas Byrne
Cylon
I would highly recommend both Premier and Frank to any customers, the communication from the very beginning was excellent and Franks communication is excellent
John Friel
DEVENISH
I found it a very good course and picked up a few good points, there was good time allocation for each part of the course, I found the role play beneficial. It was better than other sales courses I have been on in the past with other trainers, I found it beneficial and Frank made it feel more relaxed
R McBrearty
TopOil
Overall the training was excellent, I would highly recommend and Frank was really good he was professional, friendly knowledgeable impressionable and amiable. He made the course well structured with lots of tips in each section, the group work was really good and I am delighted we had Premier Training and particularly Frank…Thank You
Roisin Deery
Tennents Lager N.I.
I would definitely recommend Premier Training we have done numerous courses with them and they are very professional, always make it interactive and relevant to our business and there are always key points to take away from every course, any training I have done with them has always been great
Jane O’Connor
Pearse Trust
Very engaging content plus a very engaging personable instructor, was able t o relate it to our business, I would definitely recommend to others really enjoyed it and took a lot away from it
Wayne Orbison
HO PEAK Organic Feeds
Fantastic training, I would have no hesitation recommending Premier Training, I thought the trainer (Frank) was excellent, he may have lacked being the exact fit for our business but his experience meant he could still make his examples of his knowledge relevant to us. He pitched both days at the right level for all students, made it interactive and was very focused but never felt I was under pressure, he is very engaging
Sean Malone
G4S
We have used Frank and Premier Training for many years in all different aspects of training. I have always found them to be attentive to our needs and able to tailor the content for the appropriate training for our teams. I have no hesitation in recommending Premier Training for your teams
Mervyn Boyle
Travelodge
I would absolutely highly recommend Premier Training, they are excellent ‘top class’ so practical, so interactive, extremely informative, the whole process is excellent. The instructors knowledge and abilities to get everyone involved is excellent
Colin Costello
Specsavers
I was very wary of the training beforehand and this was based on previous training
I had received from another training previously, (not premier training) I went into the course with low expectations, but I was really really impressed with the course, I found the instructor excellent and very relatable and I was extremely impressed with him, he definitely knows his stuff. I would definitely recommend Premier Training to others
Roisin Deery
MAGNERS
I have been on lots of courses with Premier Training and Frank and they are always excellent. The content is beneficial and role play group work is a good way to learn. Frank is an excellent very knowledgeable trainer and I would definitely recommend them
Effective Telesales and Telephone sales Training Since 2002
- Training for every level of Telesales and Telephone sales from beginner to advanced
- Training offered at any location throughout the UK
- Working with all industries and sectors large and small
- Delivering step by step Telesales and Telephone sales process that works for your business
- Training delivered by a European Master Trainer with a proven track record
- We will get the results you want to achieve
- Handpicked trainers to get you the best results
- Unrivalled customer feedback, numerous references available
- Our trainers carry out CPD to remain top of their game
- Full guarantee on all our training
- Follow up training support option
- Competitive pricing structure
- Experience of wide range of industries
- Feedback 4.87 out of 5 in 18 disciplines
- Trusted by Industry and Market leaders
- Highly engaging participative and practical
- All training based on Best Practice Techniques
- 99.7% of customers say they would recommend us
Tailored Training for your team delivered on your site
Our highly engaging, practical, and participative training, will be designed, tailored, and delivered to match the specific needs of your team, giving you the results you want to achieve.
We can cover every aspect of Telesales and Telephone sales and design it specifically for your business, your industry and your sector.
The steps involved in arranging this bespoke training for your team is simple. Firstly, we will discuss your requirements, we then go about designing a course which will get you the results. We will send this to you as a proposal, if you are happy with the content, price, and what we are offering, we then discuss a training date that suits you and your team.
We travel to you, and deliver this on your site or wherever you wish in the UK. We can also design and deliver online courses to match the specific needs of your team.
Your team will receive the most up to date tools and best practices to ensure you achieve the results you need.
We can get you the results you want
Online Training for you or your team
We offer online training for both Open Public Training and also for tailored training for your team.
The training is the very same content as face to face training but delivered online using Zoom or another proven tried and tested online platform.
We also ensure the training is engaging, practical, interactive and successful.
The online training will be carried out by a European Master Trainer and you will Achieve the results you need to achieve.
In summary we offer tried proven and tested online training for:
1. Individuals wanting to join others in a public group
2. Companies who want to train their team
3. Individuals who want 1:1 coaching
Our Highly Popular Open Public Telesales and Telephone sales Training
This is deal for any individual who is looking to learn the skills of Telesales and Telephone sales. We offer generic effective Telesales and Telephone sales training public courses throughout the UK face to face and online.
The courses focus on the attitudes, skills, and knowledge, necessary to excel in the area of Telesales and Telephone sales.
Our open public courses will offer you a step by step blueprint to follow in all aspects of Telesales and Telephone sales.
The training is for both the experienced and inexperienced person who is looking to learn best practices to creating excellent Telesales and Telephone sales.
Course Content for Effective Telesales and Telephone sales Training Skills Open Public Course
NOTE: We can also deliver this onsite face to face or online for your team We can also tailor the course for your team
- Understand the telephone sales process
- Plan your day to maximise telephone sales opportunities
- Turn leads into sales
- Plan your day of outbound calling
- Know the key techniques for cold calling
- Control the conversations on each call
- Closing techniques for closing more sales
- Use various methods to get past the gatekeeper
- Know the 2 best ways to increase sales
- Establish rapport on the telephone
- Know why people buy
- Use the 10 keys for successful telephone sales technique
- Avoid procrastination for fear of rejection
- Know how to create an attention grabbing opening statement
- Use techniques for selling on inbound calls
- Plan a conceptual script to gather information
- Understand the importance of records and activity
- Make outbound calls with no fear
- Manage Objections
- Use 5 different ways to close more sales
- Techniques for up selling and cross selling
- Establish the needs of the client and match with your products
- Understand the 3 ways we communicate over the phone
- How you can persuade people to purchase your products
- Realise non verbal communication is still important
Key areas for the public open course training above
NOTE: This can be tailored for your team
- The outbound call step by step from start to finish
- The first 30 seconds and opening benefit statements
- Know the power questions to ask
- Inbound calling to convert the lead
- Selling your product effectively
- Getting to the Yes by qualifying and confirming the prospect
- The 6 step telephone toolkit to managing objections and closing the sale
- How to not take rejection personally (You should welcome it)
- How to get more from existing customers
- Inbound calls how to answer and control step by step
- Creating your own opening benefit statements
- Controlling and steering the call
- Cross selling and up selling skills
- Understanding importance of value, benefit and USP selling
- 3 Cs Importance of Clarifying Confirming and Committing
- Planning the day for making the calls
- Tips and tricks for new calls and prospects
- Converting leads to customers
- Building relationship tips