Superior Highly Practical Result Driven ...
Available throughout the UK.

For Teams and Individuals

We offer world class training for teams and individuals, delivered in a way that suits you

Lead generation

New customer calling

Up selling

Call centre

Follow up

Direct

Indirect

Appointment setting

Existing customers

Cross selling

Customer service

Relationship building

Inbound telesales

Outbound telesales

Cold calling sales

How we deliver our courses

Face to face on your site training for your team

Online public open courses for individuals

Online training courses for your team

INCREASE YOUR SALES IN TODAY’S COMPETITIVE MARKET

keyboard_arrow_down

Are any of the points below important to you? If Yes We need to talk

We want to convert more leads

We want to have good opening statements

We want to turn inbound calls into sales

We want to turn outbound calls into sales

We want to find a sales process that works for us

We want to get better at qualifying

We want to get better at establishing customer needs

We need to get to the decision maker

We need to manage objections & rebuttals

We need to prospect and manage rejection better

We need to ask the right questions

We need to understand the benefits and USPs

We need to give people a reason to buy

We need to be more motivated

We need to close more sales

Our training will cater for all different ways people learn and can be tailored to match your teams specific needs and delivered on your site.

keyboard_arrow_down

Contact For More Information

We offer In Company tailored versions of this course content specifically to match your needs designed and delivered for your staff and delivered on your site on a date that suits you

Small sample of our Clients

keyboard_arrow_down
AEGON
EUROPEAN TOUR
PIONEER
LOTUSWORKS
TOKHEIM
SEAT
DANONE
Cylon
globoforce
smurfit kappa
B&EC
BRIGHTON & HOVE CITY COUNCIL
HERTZ
BRITISH EMBASSY
CITRUSLIME
BROMPTON
ICW
HOS HOME
IMPACT
KHIPU
IGEM
PLYMOUNT UNIVERSITY
ROYAL COUNTY DOWN GOLF CLUB
TEAMITG
ckh
ans
the celtic football club
fogarty
crown paints
guinness
McDonald's
magners
joseph heler cheese
morrison utility service
nhs
rother district council
paddypower
oakley
paymentassist
savills
s&g
vip ski
webtec corporation
smsplc
svp
travelodge
wealden
wurth

What our clients say

Effective Telesales and Telephone sales Training Since 2002

keyboard_arrow_down

Training for every level of Telesales and Telephone sales from beginner to advanced

Training offered at any location throughout the UK

Working with all industries and sectors large and small

Delivering step by step Telesales and Telephone sales process that works for your business

Training delivered by a European Master Trainer with a proven track record

We will get the results you want to achieve

Handpicked trainers to get you the best results

Unrivalled customer feedback, numerous references available

Our trainers carry out CPD to remain top of their game



Full guarantee on all our training

Follow up training support option

Competitive pricing structure

Experience of wide range of industries

Feedback 4.87 out of 5 in 18 disciplines

Trusted by Industry and Market leaders

Highly engaging participative and practical

All training based on Best Practice Techniques

99.7% of customers say they would recommend us

Tailored Training for your team delivered on your site

Our highly engaging, practical, and participative training, will be designed, tailored, and delivered to match the specific needs of your team, giving you the results you want to achieve.

We can cover every aspect of Telesales and Telephone sales and design it specifically for your business, your industry and your sector.

The steps involved in arranging this bespoke training for your team is simple. Firstly, we will discuss your requirements, we then go about designing a course which will get you the results. We will send this to you as a proposal, if you are happy with the content, price, and what we are offering, we then discuss a training date that suits you and your team.

We travel to you, and deliver this on your site or wherever you wish in the UK. We can also design and deliver online courses to match the specific needs of your team.

Your team will receive the most up to date tools and best practices to ensure you achieve the results you need.

  • null

    We can get you the results you want

Online Training for you or your team

We offer online training for both Open Public Training and also for tailored training for your team.

The training is the very same content as face to face training but delivered online using Zoom or another proven tried and tested online platform.

We also ensure the training is engaging, practical, interactive and successful.

The online training will be carried out by a European Master Trainer and you will Achieve the results you need to achieve.

In summary we offer tried proven and tested online training for:
1. Individuals wanting to join others in a public group
2. Companies who want to train their team
3. Individuals who want 1:1 coaching

Our Highly Popular Open Public Telesales and Telephone sales Training

This is deal for any individual who is looking to learn the skills of Telesales and Telephone sales. We offer generic effective Telesales and Telephone sales training public courses throughout the UK face to face and online.

The courses focus on the attitudes, skills, and knowledge, necessary to excel in the area of Telesales and Telephone sales.

Our open public courses will offer you a step by step blueprint to follow in all aspects of Telesales and Telephone sales.

The training is for both the experienced and inexperienced person who is looking to learn best practices to creating excellent Telesales and Telephone sales.

Course Content for Effective Telesales and Telephone sales Training Skills Open Public Course

keyboard_arrow_down
NOTE: We can also deliver this onsite face to face or online for your team
We can also tailor the course for your team

Understand the telephone sales process

Plan your day to maximise telephone sales opportunities

Turn leads into sales

Plan your day of outbound calling

Know the key techniques for cold calling

Control the conversations on each call

Closing techniques for closing more sales

Use various methods to get past the gatekeeper

Know the 2 best ways to increase sales

Establish rapport on the telephone

Know why people buy

Use the 10 keys for successful telephone sales technique

Avoid procrastination for fear of rejection

Know how to create an attention grabbing opening statement

Use techniques for selling on inbound calls

Plan a conceptual script to gather information

Understand the importance of records and activity

Make outbound calls with no fear

Manage Objections

Use 5 different ways to close more sales

Techniques for up selling and cross selling

Establish the needs of the client and match with your products

Understand the 3 ways we communicate over the phone

How you can persuade people to purchase your products

Realise non verbal communication is still important

Key areas for the public open course training above

keyboard_arrow_down
NOTE: This can be tailored for your team

The outbound call step by step from start to finish

The first 30 seconds and opening benefit statements

Know the power questions to ask

Inbound calling to convert the lead

Selling your product effectively

Getting to the Yes by qualifying and confirming the prospect

The 6 step telephone toolkit to managing objections and closing the sale

How to not take rejection personally (You should welcome it)

How to get more from existing customers

Inbound calls how to answer and control step by step

Creating your own opening benefit statements

Controlling and steering the call

Cross selling and up selling skills

Understanding importance of value, benefit and USP selling

3 Cs Importance of Clarifying Confirming and Committing

Planning the day for making the calls

Tips and tricks for new calls and prospects

Converting leads to customers

Building relationship tips

Success always starts with a first step

Menu