Superior Highly Practical Result Driven ...
Available throughout the UK.

For Teams and Individuals

We offer world class training for teams and individuals, delivered in a way that suits you

Telephone customer service

Face to face customer service

Customer focus

Managing challenging customers

Best practices customer service

Call centre customer service

Managing complaints professionally

Managing irate customers

Receptionist customer service

General customer service skills

Customer service sales

Customer excellence

How we deliver our courses

Face to face on your site training for your team

Online public open courses for individuals

Online training courses for your team

CREATE CUSTOMER SERVICE EXCELLENCE FOR TODAY COMPETITIVE MARKET

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Are any of the points below important to you? If Yes We need to talk

Using Customer Services Best practices

Communicating professionally with your customers

Building a professional image and relationship

Creating customer experiences as opposed to transactions

Understanding the 5 steps to establishing customer needs

Extending common courtesy so customers feel important

Managing and exceeding customers expectations

Managing difficult customers in a professional way

Satisfying challenging and irate customers

Taking responsibility to solve our customer problems

Use the 5 Rs of customer service

Best practice email and telephone etiquette

The 3 Vs of effective customer communication and empathy

What we can do to avoid customers leaving

Our training will cater for all different ways people learn and can be tailored to match your teams specific needs and delivered on your site.

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Contact For More Information

We offer In Company tailored versions of this course content specifically to match your needs designed and delivered for your staff and delivered on your site on a date that suits you

Small sample of our Clients

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AEGON
EUROPEAN TOUR
PIONEER
LOTUSWORKS
TOKHEIM
SEAT
DANONE
Cylon
globoforce
smurfit kappa
B&EC
BRIGHTON & HOVE CITY COUNCIL
HERTZ
BRITISH EMBASSY
CITRUSLIME
BROMPTON
ICW
HOS HOME
IMPACT
KHIPU
IGEM
PLYMOUNT UNIVERSITY
ROYAL COUNTY DOWN GOLF CLUB
TEAMITG
ckh
ans
the celtic football club
fogarty
crown paints
guinness
McDonald's
magners
joseph heler cheese
morrison utility service
nhs
rother district council
paddypower
oakley
paymentassist
savills
s&g
vip ski
webtec corporation
smsplc
svp
travelodge
wealden
wurth

What our clients say

Effective Customer Service Training Since 2002

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Training for every level of Customer Service from beginner to advanced

Training offered at any location throughout the UK

Working with all industries and sectors large and small

Delivering step by step Customer Service process that works for your business

Training delivered by a European Master Trainer with a proven track record

We will get the results you want to achieve

Handpicked trainers to get you the best results

Unrivalled customer feedback, numerous references available

Our trainers carry out CPD to remain top of their game



Full guarantee on all our training

Follow up training support option

Competitive pricing structure

Experience of wide range of industries

Feedback 4.87 out of 5 in 18 disciplines

Trusted by Industry and Market leaders

Highly engaging participative and practical

All training based on Best Practice Techniques

99.7% of customers say they would recommend us

Tailored Training for your team delivered on your site

Our highly engaging, practical, and participative training, will be designed, tailored, and delivered to match the specific needs of your team, giving you the results you want to achieve.

We can cover every aspect of Customer Service and design it specifically for your business, your industry and your sector.

The steps involved in arranging this bespoke training for your team is simple. Firstly, we will discuss your requirements, we then go about designing a course which will get you the results. We will send this to you as a proposal, if you are happy with the content, price, and what we are offering, we then discuss a training date that suits you and your team.

We travel to you, and deliver this on your site or wherever you wish in the UK. We can also design and deliver online courses to match the specific needs of your team.

Your team will receive the most up to date tools and best practices to ensure you achieve the results you need.

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    We can get you the results you want

Online Training for you or your team

We offer online training for both Open Public Training and also for tailored training for your team.

The training is the very same content as face to face training but delivered online using Zoom or another proven tried and tested online platform.

We also ensure the training is engaging, practical, interactive and successful.

The online training will be carried out by a European Master Trainer and you will Achieve the results you need to achieve.

In summary we offer tried proven and tested online training for:
1. Individuals wanting to join others in a public group
2. Companies who want to train their team
3. Individuals who want 1:1 coaching

Our Highly Popular Open Public Customer Service Training

This is deal for any individual who is looking to learn the skills of Customer Service. We offer generic effective Customer Service training public courses throughout the UK face to face and online.

The courses focus on the attitudes, skills, and knowledge, necessary to excel in the area of customer service. Below is a course outline for our Public Open Course.

Our open public courses will offer you a step by step blueprint to follow in all aspects of Customer service.

The training is for both the experienced and inexperienced person who is involved with face to face or telephone customer service, who is looking to learn best practices to creating excellent customer service.

Course Content for Effective Customer Service Training Skills Open Public Course

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NOTE: We can also deliver this onsite face to face or online for your team
We can also tailor the course for your team

How to create the correct professional image

Understand best practice face to face service

Understand best practice telephone service

Attributes necessary for successful customer service

Identify the impact of poor customer service

Know and use the 4 steps of every customer transaction

Discover how to exceed customer expectations

How to remain professional under pressure

Understanding the customer journey

Establishing customer needs effectively

Listening effectively to the customer

How to use empathy with every customer

The 3 Fs of empathy

Importance of customer expectations

How to handle rejection without taking it personally

The 5 Rs of customer service excellence

Taking responsibility

6 steps to managing challenging customers

Customer complaint handling best practices

Professionalism is a choice

Mirror imaging customers yes or no?

Questioning and listening

Understand the 3 V’s of customer communications

How to extend common customer courtesies

How to create the right first impression

How to build customer relationships

How to build rapport, likeability, credibility and trust

Know and use up to date tools for effective customer service

How to keep customers in the loop

Being attentive to customer needs

Effective customer communication

Understanding customer service body language and phone language

Clarifying, Verifying and Summarising

Customer service excellence step by step blueprint

Positive mental scripting for customer service

What makes good customer service

Know 20 ways to help increase sales

Attitude and Accountability

Managing problems without escalation

4 break out techniques for diffusing hostile customers

Calming the irate customer

Understanding behaviour breeds behaviour

Use CARP method for challenging customers

Controlling the call and conversation skills

Key areas for the public open course training above

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NOTE: This can be tailored for your team

Your role in customer service

Importance of first impressions

The 5 Rs of customer service

Up to date customer service best practices

Professionalism image and perceptions

Understanding customer excellence

Calming irate and hostile customers

Building customer relationships

The 4 step customer service model

Establishing customer needs

Finding customer solutions

5 step handling complaints process

How to be customer focused

Managing angry customers

CARP method for managing situations

Why customers leave and how to stop this

Success always starts with a first step

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