There are many responsibilities and challenges that a leader must assume on a continual daily basis. As a leader there is no doubt that it takes a lot of energy and enthusiasm to manage these challenges. Some of the most common challenges include: 1. Motivation As a leader it is vital that you have the…
How often does it happen that you go to work you put in a full day working hard, reacting to everything that happens and then drive home and think what did I achieve today? If these sounds like you then like millions of other people you could probably benefit from time management training or book…
Leadership is probably one of the greatest assets a person can have. Often we speak about leadership and management in the same breath and although there is no doubt that many successful managers are also great leaders, you don’t specifically have to be a manager to possess leadership skills. In fact many team members within…
The reality is that one of the most difficult roles that any manager has is that of hiring the correct person. Whether you are managing a sports team or managing a business team or any other team the role of a hiring manager is to ensure they get the right fit for the role. We…
A question to start: Is presenting to a group of people the number 1 fear in America? Well I am not sure but I do know that a number of years ago it was definitely written about in numerous articles and if my memory serves me right I believe it stated in excess of 40%…
On a recent sales training course I was asked what are the key points the salespeople should consider spending time on to help the increase sales I found that a difficult question as I suppose everyone’s perception would be different. Being involved in sales and sales training for a number of years in all areas…
It always amazes me the differences of opinions on whether customer service training really works for organisations and companies. Last week I was in a meeting with a group of Middle managers and this debate came up. One even said ‘I don’t really believe in investing my time and money into customer service training to…
It is often said that each interaction with a customer is a moment of truth that will either help or hinder the customers perception of you, I use the word you as opposed to the company, because in the customers eyes, you are the company. On a recent customer service training course we spoke about…
Being a customer service trainer and teaching people on various customer service training courses and workshops I fully understand leading a customer service team can be a very stressful, demanding, and challenging job. After all, you not only have your job responsibilities to take care of, but you are also responsible for Your team of…
Nobody knows how much you know till they know how much you care, is a well-known saying, that is used on most customer service training courses throughout the country. The saying is as relevant today as probably the first time I heard it on a customer service training program many moons ago. Somebody asked me…