All too often when it comes to trying to find time management solutions we will go on a time management course or alternatively go onto amazon and buy the newest book with the most innovative ideas to finding the best ways to manage your time. Rarely do people take a few minutes out to look…
I was in a conversation recently with an ex colleague of mine and she asked me a very simple question, how many different types of selling methods are there? I have to say I did not know the answer. I was driving home that evening and pondering on the question and trying to think of…
Okay so you have just recruited the newest member/s of your team and like so many other team leaders, supervisors or Managers of customer service teams it is likely that you have done some induction training with them. The question is have you done any customer service training with them? If you are looking for…
At this time it is vitally important that we all stay safe and do whatever is necessary to get us all safely through this pandemic. As part of staying safe so many people are now having to work from home, which for some is a totally new experience that they may find difficult. Always in…
Imagine this, you are a new manager and you have just been tasked with finding and recruiting a new candidate for a role in your team, you have never interviewed someone in the past and you have never attended an interview skills training course, where do you start? You may be asking yourself: Where do…
What gets measured gets done! This is a cliché that is used time and time again, but the reality is that it still stands as true today as it always has. Performance management of the team and the individual is such an important aspect of a managers role. Regardless of the area of work you…
We all know how important management training is for managers and sales training is for salespeople, but we often do not consider the importance of training for a sales manager or sales management training. Why am I saying this? Well there are two main reasons, firstly many sales managers have been promoted into the role…
There are many responsibilities and challenges that a leader must assume on a continual daily basis. As a leader there is no doubt that it takes a lot of energy and enthusiasm to manage these challenges. Some of the most common challenges include: 1. Motivation As a leader it is vital that you have the…
How often does it happen that you go to work you put in a full day working hard, reacting to everything that happens and then drive home and think what did I achieve today? If these sounds like you then like millions of other people you could probably benefit from time management training or book…
Leadership is probably one of the greatest assets a person can have. Often we speak about leadership and management in the same breath and although there is no doubt that many successful managers are also great leaders, you don’t specifically have to be a manager to possess leadership skills. In fact many team members within…
