It always amazes me the differences of opinions on whether customer service training really works for organisations and companies. Last week I was in a meeting with a group of Middle managers and this debate came up. One even said ‘I don’t really believe in investing my time and money into customer service training to…
It is often said that each interaction with a customer is a moment of truth that will either help or hinder the customers perception of you, I use the word you as opposed to the company, because in the customers eyes, you are the company. On a recent customer service training course we spoke about…
Being a customer service trainer and teaching people on various customer service training courses and workshops I fully understand leading a customer service team can be a very stressful, demanding, and challenging job. After all, you not only have your job responsibilities to take care of, but you are also responsible for Your team of…
Nobody knows how much you know till they know how much you care, is a well-known saying, that is used on most customer service training courses throughout the country. The saying is as relevant today as probably the first time I heard it on a customer service training program many moons ago. Somebody asked me…
Recently I was attending an appraisal training course and it amazed me the different opinions everyone had of performance appraisals. Having worked with organisations in the past who used appraisals effectively as a way to firstly keep people informed of how they were performing, secondly using the time allocated to discuss with staff members their…
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The appraisal training is a must for team leaders, supervisors or managers who are responsible for the formal appraisal and on-going performance management of colleagues. Our appraisal training can be delivered to your team on your site and we also offer public appraisal skills training courses open to the public throughout the UK We firmly…